Policies & FAQ

Return Policy

We accept returns 14 days from arrival receiving date (USPS tracking slip)
The item must be returned unworn and in its original packaging with the proof of purchase (email order or packing slip)
Please allow 5 to 7 business days to process your return once it is received at our studio.
Credit Card refund my take up to 10 business days for your bank to issue.
We will NOT REFUND the shipping cost, unless it is our mistake.
Customers are responsible for the return shipping fees.
All purchases of items at a discounted price will not be eligible for return (it’s final sale)
Email us at customercare@aquajoya.com for a return authorization number


Exchanges

We do not offer any exchange. If you would like to change your item for an other one, you will have to return the item for refund and then place a new order.


Sale tax

For orders shipping within the US and its territories, shipping and taxes are calculated at checkout based on shipping address and as required by applicable laws.

Payment method

We accept all major credit cards as well as PayPal and Apple Pay.